Last updated: September 28, 2026
Your use of Guardiavision's website (the "Website"), hosted under https://guardiavision.com/, and our services (the "Services") are subject to these terms and conditions ("Terms and Conditions"). Guardiavision provides you certain image and video upload, redaction, editing, and download capabilities. By using our Services, you agree to be bound by, and use our Services in compliance with these Terms and Conditions.
IMPORTANT NOTICE:
Our Services are designed for and primarily offered to businesses, professionals and public bodies. If you nevertheless use the Services as a consumer within the meaning of § 13 BGB, the mandatory consumer-protection provisions of German and EU law apply in addition to these Terms, in particular the information on the right of withdrawal set out below; nothing in these Terms limits those statutory rights.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT SIGN UP TO AND USE OUR SERVICES.
These Terms and Conditions can be changed with regard to the use of the Website or Services, provided that the change does not have any impact on the contractual content that is material for the equivalency of our Services, and provided that such change is reasonably acceptable for you. We will inform you about the change of these Terms and Conditions in text form. If you do not expressly disagree in writing within four weeks after receipt of the change notice, the change will be deemed to be effected and from this point in time, the changed version of the Terms and Conditions is binding for the existing agreements between us and you. We will draw attention to this consequence in the change notice.
The definitions and rules of interpretation in this clause apply in these Terms and Conditions:
The Services are provided by GuardiaVision, Connollystr. 3, 80809 München, Deutschland, owner (Inhaber) Mohamed Ali Masmoudi ("Guardiavision", "we", "us"). Full provider identification: Impressum. Contact for legal matters: support@guardiavision.com.
You may only register and use the Services if you are at least 18 years old and have full legal capacity, or if you act on behalf of a company, public body or other organisation that you are authorised to bind. By registering you confirm this. We do not knowingly provide accounts to minors; accounts found to belong to persons under 18 will be closed. You are responsible for keeping your login credentials confidential and for all activity under your account.
You are entitled to access our Website free of charge, while the use of our Services is subject to the payment terms laid down in these Terms and Conditions. Our Services are subject to subscription fees after a free trial period.
Regarding our Services and subject to these Terms and Conditions, we grant to you for the Initial Subscription Term a limited, non-exclusive, non-transferable license to access and use our Services for your reasonable business use, and not for (re)sale, bundling, lease, or further distribution. Your right to use our Services is limited by all terms and conditions set forth in these Terms and Conditions.
Except for the license granted to you, we retain all right, title and interest in and to our Services, including all related intellectual property rights. All rights in Guardiavision's Services and Software – especially without being limited to all copyright and other Intellectual Property Rights – shall be the sole and exclusive property of Guardiavision.
Guardiavision provides an AI-powered platform for image and video processing, specifically focused on privacy protection through blurring and anonymization technologies. Our Service is designed to help users protect privacy in visual content.
IMPORTANT — PLEASE READ CAREFULLY:
Credits are the unit of consumption for all processing tasks on Guardiavision. The rules below govern how credits are allocated, used, and lost. Failure to understand these rules may result in loss of credits without compensation.
Credit Allocation
Each paid subscription plan includes a fixed number of credits per billing period as stated on our pricing page. Free accounts receive a limited one-time credit grant upon registration. Credit amounts are defined at the plan level and may be updated; any change will be communicated in advance.
Credit Consumption
Each image or video processing task deducts credits from your balance based on the type and complexity of the operation. The exact cost per operation is displayed before you confirm a task. Credits are deducted at the time of processing. Failed or errored tasks may still consume credits if processing was initiated; please contact support if you believe credits were deducted in error.
Credits Do Not Roll Over — Reset on Renewal
At each subscription renewal, your credit balance is reset to zero (0) and a new full allocation is granted for the new billing period. Any unused credits from the previous period are permanently forfeited and cannot be refunded, transferred, or applied to future periods.
Credit Expiration
Expired credits are permanently removed from your account and are non-refundable.
Credits After Cancellation
If you cancel your subscription, your account is downgraded to the Free tier at the end of your current billing period. Any credits remaining in your balance at the time of cancellation are given a 30-day grace period from the cancellation effective date, during which you may continue to use them. After those 30 days, all remaining credits expire and are permanently forfeited. No refund is issued for unused credits upon cancellation.
No Refunds for Credits
Credits, whether included in a subscription or purchased separately, are non-refundable except where required by applicable law. We do not provide partial refunds for unused credits within a billing period.
Payment Failure
If a subscription renewal payment fails, your credit balance is not updated and no new credits are added until a successful payment is received. We will notify you by email of a failed payment and provide a retry window. Continued failure to pay may result in suspension or downgrade of your account.
Reconciliation
In the rare event that a technical failure (e.g. a missed webhook from our payment processor) results in credits not being awarded after a successful payment, please contact support at support@guardiavision.com. We will investigate and restore any credits that were not granted due to a verified system error.
You retain ownership of all intellectual property rights in any image or video submitted by you in the course of using our Services ("Content"). We do not claim ownership over any of your Content. These Terms and Conditions do not grant us any licenses or rights to your Content except for the rights needed for us to provide and improve the Services to you.
Any of your uploaded original content is only stored for the duration required to complete the requested processing operation and is deleted immediately upon completion. Processed output files are stored for up to 24 hours to allow download, after which they are automatically and permanently deleted. You may request earlier deletion at any time by contacting support@guardiavision.com.
We do not retain, use, or process your uploaded content for any purpose other than performing the specific processing operation you requested. Your content is never used to train, improve, or evaluate our AI models without your separate, explicit written consent. Once deleted, content is not retrievable.
Our Service is not a data storage service. You are solely responsible for maintaining backup copies of all content you upload. We shall not be liable for any data loss or consequential damages arising from deletion of content in accordance with this policy.
BY USING THE SERVICE YOU EXPRESSLY ACKNOWLEDGE AND AGREE:
You are exclusively responsible for ensuring that your use of the Service — and your use of any processed output — complies with all applicable laws and regulations, including but not limited to data protection laws (GDPR, CCPA), privacy laws, intellectual property laws, and any sector-specific regulations applicable to your business.
Guardiavision is a processing tool. It is not a compliance service, legal advisor, or data protection officer. We make no representation that use of the Service satisfies any specific legal requirement. You bear full responsibility for determining whether the Service is appropriate for your intended use case and for verifying that outputs meet your compliance requirements.
In particular, if you use the Service to anonymize personal data for the purpose of complying with data protection legislation, you remain the data controller and solely responsible for the adequacy of the anonymization. We shall not be liable for any regulatory fines, penalties, or third-party claims arising from incomplete or imperfect anonymization results.
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that processing results will meet any specific standard of completeness or accuracy.
Guardiavision's liability – irrespective of its legal ground – shall be limited as follows:
To the maximum extent permitted by applicable law, the operator of Guardiavision shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, resulting from your use of the Service.
MAXIMUM LIABILITY CAP:
In any case, the total aggregate liability of Guardiavision and its operator — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount of Subscription Fees actually paid by you in the twelve (12) calendar months immediately preceding the event giving rise to the claim. If you have paid no fees (e.g. free plan), the maximum aggregate liability shall be EUR 10.00. This cap applies to all claims in aggregate, not per incident.
The Service is operated by a small independent operator. You acknowledge that the pricing reflects this limitation of liability, and that you are responsible for verifying all processing results before using them for legally or commercially sensitive purposes.
You will indemnify and hold us, our suppliers and licensors, and our respective subsidiaries, affiliates, officers, directors, agents, employees, representatives, and assigns harmless from any costs, damages, expenses, and liability caused by your use of our Services, your violation of these Terms and Conditions, or your violation of any rights of a third party through use of our Services.
By agreeing to these Terms and Conditions, you agree to observe all applicable provisions and rules of data protection laws, in particular the EU General Data Protection Regulation (GDPR). You shall use the service for the creation of anonymized content. You shall maintain appropriate security standards for use of our Services.
The following applies only if you are a consumer (§ 13 BGB), i.e. a natural person concluding the contract for purposes that are predominantly outside your trade, business or profession.
Withdrawal instructions (Widerrufsbelehrung)
Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (GuardiaVision, Connollystr. 3, 80809 München, Deutschland, e-mail: support@guardiavision.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
Early expiry of the right of withdrawal. For digital content and digital services (such as processing credits and the redaction service), the right of withdrawal expires if we have begun performance after you expressly consented to us starting before the end of the withdrawal period and confirmed that you thereby lose your right of withdrawal (§ 356 Abs. 4 and 5 BGB). You give this consent at checkout.
Model withdrawal form
To GuardiaVision, Connollystr. 3, 80809 München, Deutschland, support@guardiavision.com: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*), ordered on (*), name of consumer(s), address of consumer(s), signature of consumer(s) (only if this form is notified on paper), date. (*) Delete as appropriate.
Statutory warranty and liability towards consumers. Where you are a consumer, the statutory rights regarding defects apply, and the limitations of liability in these Terms do not apply to injury to life, body or health, to liability under the Product Liability Act, or to damage caused intentionally or by gross negligence; for slight negligence we are liable only for the breach of essential contractual obligations and limited to the typical, foreseeable damage.
Online dispute resolution. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
These Terms and Conditions and any disputes arising under or in connection with them shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence.
If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Munich, Germany. Otherwise the statutory places of jurisdiction apply.
If you have any questions about these Terms, please contact us at:
GuardiaVision, Connollystr. 3, 80809 München, Deutschland
Email: support@guardiavision.com